We help you optimize Your

Business Operations!

Reduce fixed costs, offload routine tasks and redirect resources and energy to focus on creating the differentiating customer experiences that keep you competitive when you outsource account and item processing to Invex.

Offers

Personal Banking

Sales outsourcing allows you to take advantage of untapped opportunities by boosting the number of additional salespeople through outsourcing.
Outsourcing, from a sales perspective, can help you target new or underserved markets as well as support new product/service rollouts, and provide expertise within a specific industry focus. 

Personal Finances & Loans

Sales team from Invex can represent various financing institutions in extending all their financial services into the target market and can support all  channels of banking activity, enhancing efficiency, reducing risk and enabling them to be more innovative.

Sales outsourcing allows you to take advantage of untapped opportunities by boosting the number of additional salespeople through outsourcing.

Outsourcing, from a sales perspective, can help you target new or under-served markets as well as support new product/service roll-outs, and provide expertise within a specific industry focus. 

Credit Card Sales

Credit card sales outsourcing to Invexme will support deliver services or perform tasks that faster, nimble and ensure compliance to bank policies and procedures. This will help in wider community sales footprint and  since the market is increasingly becoming more and more competitive, financial institutions can partner up with outsourcing services from Invex Middle East  so they can take advantage of low-cost yet high-quality services. . 

Reporting & Analysis

Almost everything is driven by data these days. Of course, there are good sides to it and then there’s also the downside which in this case would be the constant stream of information as it can overwhelm sales reps and hurt productivity.

Reporting and analysis entail having control over standardize reporting, reviewing the sales process, and qualifying leads. 

Credit Cards

Supplying Banks Sales  with High-quality Leads
Although you want to gain a larger amount of leads, you also want to make sure that they’re all high-quality leads as well. Our Outsourced sales services provide you with sales reps that help you grow your number of leads while also providing you with high-quality and sales-ready leads. 

Our team members have extensive experience working in client relationship positions in the banking,  payments, and fintech spheres.

Customer Relationship Experience

Invexme’s team is experienced with tasks related to deposit operations banking, ATM, credit cards, debit cards, and full-service credit card processing

Expertise in Financial related tasks

Well-versed in the regulations applicable to the credit card industry as well as related consumer laws and banking industry practices.

Extensive Regulatory knowledge

Other services For Businesses

Mobirise

Data Verification Services

from Online Sales channels Credit card processing is a service that necessitates complete accuracy and commitment to data security. Our team’s list of comprehensive services includes field Verification services. Banks and other Financial institutions can avail our services to outsource this manual but vital repetitive tasks. Invex shall delivered the expected Results of this Field verification within the prescribed contractual times.

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Documentation services

As industry leaders, we have developed state-of-the-art infrastructure that enables us to provide our clients with unparalleled accuracy and efficiency. .

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Ensuring Volumes

We understand how important it is to maintain stringent security standards. All customer data remains completely safe with us, guaranteed. The nature of credit card processing changes from one client to another. Because of this, we take the time to understand each client’s specific needs before developing a completely customized approach.

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CONTACT CENTER SERVICES


Highlights:

Local in country

24 x 7 Operation

Omni-channel

State of art

Resilience

Social Media Connectors

Email / Chat integration

Remote Agents


Business Solutions

01

Acquisition Improvement Analysis

Improve credit card acquisition metrics with experts in credit card services

On behalf of financial institutions, we deliver mission-critical technology and operations solutions in lending, credit card servicing and mortgage that enable firms to minimize cost, decrease risk, and grow their business while enhancing the experience for their end-customers.

Credit Card Servicing Solutions
Here’s an example of our approach: When one of the 10 largest US banks with over 45 million customer accounts hired us to help them improve their card acquisition metrics, we drew upon our more than 40 years of financial service industry experience and utilized some of our 39,000 call center professionals to immediately deliver operational and cost efficiencies.

We process over 3 million credit card applications every month. Our outsourced credit card services are currently helping some of the largest card services companies drive growth while managing compliance and business volatility.


02

Flexibility

Fixed and Flexible Plans
We offer a unique, phased adoption approach to managing customer care. We deploy hybrid solutions across our broad global footprint of contact centers. This helps you balance domestic, near shore and offshore voice delivery. Our outsource credit card solutions also have multi-channel communication loyalty programs and baseline transactional support services. This model is scalable and allows for the rapid hire and training of multilingual agents. Additionally, this model also permits the agile deployment of controls and governance to any client communications in order to quickly address new regulatory mandates.

Our tools and workflow processes capture data and information for each customer contact which is then used for analytics and loyalty programs. We also monitor the metrics used to identify accounts that are showing the potential of serial delinquency, or are in danger of default.

Our credit card services include:

Origination
Account Management
Default and Collections Services

Performance Analysis

Arm Sales Reps With The Right Tools To Sell Faster

The only way your sales reps will be able to sell faster and more efficiently is when you empower them with the right tools. The first and most obvious choice of tool is, of course, a good CRM software.

There are many other tools that can help your sales rep team. Here are some that we found are the most effective ones:

Analytics Tool
Content Sharing and Management
Email Management Tools
Sales Engagement Tools
Sales and Market Intelligence

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Risk & Compliance Management 

Collaboration to optimize resources and design risk management and compliance programs that are aligned, efficient and technology-enabled to cover risks in all facets of operations

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Customer & Channel Management

On behalf of financial institutions, we deliver mission-critical technology and operations solutions in lending, credit card servicing and mortgage that enable firms to minimize cost, decrease risk, and grow their business while enhancing the experience for their end-customers.

Processing Services

  • We offer a unique, phased adoption approach to managing customer care. We deploy hybrid solutions across our broad global footprint of contact centers. . This model is scalable and allows for the rapid hire and training of multilingual agents. Additionally, this model also permits the agile deployment of controls and governance to any client communications in order to quickly address new regulatory mandates.

It only works if we do it together.

Marketing Research & Approach

Working tightly together with the banks we provide lots of market knowledge and insights to the the trends, expectation and is pushing technology-driven customer relationship management to its full potential. Our solutions make use of new technologies to reach customers where they live, work and play.

Regardless of your product and service delivery channels or your customers' preferences, our customer relationship management and channel marketing services can deliver solutions to spur new account growth, account retention, expansion and profitability. All of our solutions are fortified with top-of-the-line security to ensure that every interaction is safe.

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DIGITAL

With analytics we'll enable better decisions

Approach

By taking advantage of affordable and convenient new ways of serving and communicating with your customers, you can help forge a lasting and more profitable relationship. Our customer relationship management products can help you:

Steer customers toward your most profitable channels
Communicate with customers anytime, anywhere from their mobile devices
Give customers greater choice and convenience in communication and account management
Retain more business and cross-sell additional financial services
Build greater customer satisfaction and loyalty

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  • Steer customers toward your most profitable channels
  • Communicate with customers anytime, anywhere from their mobile devices
  • Give customers greater choice and convenience in communication and account management
  • Retain more business and cross-sell additional financial services
  • Build greater customer satisfaction and loyalty

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Helping your business achieve growth is crucial

Credit Card Servicing Solutions
Streamline credit card origination, account management and collection services with us.

Improve credit card acquisition metrics with experts in credit card services
On behalf of financial institutions, we deliver mission-critical technology and operations solutions in lending, credit card servicing and mortgage that enable firms to minimize cost, decrease risk, and grow their business while enhancing the experience for their end-customers.

Get In Touch

ADDRESS

415 AL NASR PLAZA
OFFICE TOWER
OUD METHA ROAD
DUBAI, 
UNITED ARAB EMIRATES

CALL US

+971 4 2973322

About Us, 

INVEX, a Dubai based outsourcing company setup to provide services and solutions to their business processes that are above excellence

Be it revenue generating process or business support process we are available with best fit solutions to the needs of our clients in the Banking & Service Sectors. It is managed and operated by highly skilled professionals from banking & service domain

INVEX is a subsidiary of ILANZ (established in 2009) having satisfied clients from various industries like Banking, Defense and Securities, Media & Entertainment, Retail, Transportation, Healthcare and Hospitality, Across the MEA region